Nobody likes confrontation, but confrontations happen.
Anytime that someone feels like they aren’t being heard, are being misunderstood or mistreated, or are feeling anger (righteous or otherwise) they may end up having words. Students get stressed out from time to time, and will act out. It doesn’t make it right, but it can be expected from time to time.
That much is understandable.
And… confrontations can suck beyond the telling of it. I’m a fairly together guy. But that doesn’t mean that I don’t have triggers, and last quarter a student pulled one of mine. The sad thing is he wasn’t even my student, he just kept barging into my class while we were still in session. Trying to verbally denigrate me in front of my class doesn’t sit well. I have had students escalate violently before. Yes, I have been assaulted in my classroom (during a final exam, no less).
My adrenaline gland is a big jerk. It reacts much faster than my conscious mind can act.
Which means that (in this instance) I got to teach my next class while trying to manage an anxiety attack. Not my best teaching experience ever.
Intellectually, it is easy to remember how to deal with confrontations: stay calm, listen, and try appealing to reason (or even emotion) before resorting to authority. That being said, when your brain starts reacting, you need to give yourself a moment to assess the situation and recognize your own state before proceeding. Don’t ignore your instincts, because they have kept the species alive! But those instincts don’t care about false positives (most classroom arguments are not, thankfully, life threatening).
There are also people like to work in the world confrontationally. They come off as aggressive, but they don’t mean to be assholes. Believe it or not, these people can be some of your best students – if you can handle them right. Here is what can work: (1) Do NOT meet them head on, this will only make them blow up and it gets uncomfortable in a hurry. If you move closer and turn down your personal volume, they are forced to lower their own in response, and spend a bit more effort in listening. (2) Once they are done with a diatribe, use Socratic questions. They are unlikely to respond to information or reason from outside themselves. So ask them questions that will lead their thinking into challenging themselves. And finally (3) these folks are rarely “all attack, all the time” so you may want to have a chat with them about how to behave in a classroom, or how to choose their language more carefully.
These students will often come back and apologize when they realize they have been disrespectful or disruptive. Some things are harder to teach than others, as much as I hope that people will learn to be thoughtful and reasonable.
I just can’t fix stupid.
(But I will make fun of it)